Support Center

Frequently Asked

12

How do I connect my Apple Watch to StepsApp?

iOS

What should I do if my watch does not count steps?

iOS

What do I have to do in order not to lose my data when changing phone?

iOS

Can I use StepsApp on iPad?

iOS

How do I connect Wearables to StepsApp?

iOS

How can I restore my purchase?

iOS

How do I request a refund?

iOS

Which extra features are included in the Pro version?

iOS

How does StepsApp count my steps?

iOS

What should I do if StepsApp does not count steps?

iOS

How do I create a Challenge?

iOS

How do I create a Challenge?

Android

Sync Wearables

16

How do I connect Wearables to StepsApp?

iOS

How do I connect my Apple Watch to StepsApp?

iOS

How do I connect my Amazfit to StepsApp?

iOS

How do I connect my COROS to StepsApp?

iOS

How do I connect my Fitbit to StepsApp?

iOS

How do I connect my Garmin to StepsApp?

iOS

How do I connect my Oura to StepsApp?

iOS

How do I connect my Polar to StepsApp?

iOS

How do I connect my Samsung to StepsApp?

iOS

How do I connect my Suunto to StepsApp?

iOS

How do I connect my TAG Heuer to StepsApp?

iOS

How do I connect my Tempo to StepsApp?

iOS

How do I connect my Whoop to StepsApp?

iOS

How do I connect my Withings to StepsApp?

iOS

How do I connect my Xiaomi to StepsApp?

iOS

Does StepsApp support watches?

Android

Apple Watch

7

How do I add StepsApp as a complication on my watch?

iOS

How do I connect my Apple Watch to StepsApp?

iOS

How do I start a workout on the watch?

iOS

How do I turn on the heart rate on my watch?

iOS

How often does the watch update my steps?

iOS

What should I do if my watch does not count steps?

iOS

What should I do if the steps on my phone are not synced with the steps on my watch?

iOS

Apple Health

3

How does StepsApp update my steps and other records?

iOS

What do I do if the access to Apple Health is not working?

iOS

What’s the difference between Apple Sync and Import?

iOS

Google Fit

2

Can I import data from Google Fit?

Android

How can I connect a watch through Google Fit?

Android

Data & Steps

8

Can I manually add steps in StepsApp?

iOS

How do I restore my steps?

iOS

How do I transfer my data?

iOS

What do I have to do in order not to lose my data when changing phone?

iOS

What is the Insights page?

iOS

Why is there already data in StepsApp when i first install it?

iOS

Can i manually add steps in StepsApp?

Android

How can I make a backup on my smartphone?

Android

Troubleshooting

10

How do I make sure that StepsApp counts steps in the background?

iOS

How do I set up the notifications?

iOS

How does StepsApp count my steps?

iOS

How does StepsApp update my steps and other records?

iOS

What should I do if StepsApp does not count steps?

iOS

Can I set up an Activity Reminder notification?

Android

Do I need to keep StepsApp open to track my steps?

Android

How do I force quit and restart?

Android

How do I grant access for Physical Activity?

Android

How do I set up my device to count steps?

Android

General Information

8

Can I use StepsApp on iPad?

iOS

Does StepsApp have a wheelchair mode?

iOS

How does StepsApp count my steps?

iOS

How much battery does StepsApp use?

iOS

Why is StepsApp asking for my consent to use my personal data?

iOS

Can I stop or pause step counting?

Android

How does my smartphone count steps?

Android

How much battery does StepsApp use?

Android

Health Metrics & Goals

10

How can I change my tab bar design?

iOS

How do I change my goal?

iOS

How do I change units?

iOS

How does StepsApp calculate burned calories?

iOS

How does StepsApp calculate distance?

iOS

How does StepsApp count floors?

iOS

How does active time work in StepsApp?

iOS

How do I change units?

Android

How does StepsApp calculate calories?

Android

How does StepsApp calculate my distance?

Android

Leaderboard

8

How can I disable the Leaderboard?

iOS

How can I reset the Invite Link for my Group?

iOS

How do I add, delete or invite a friend?

iOS

How do I create a group and invite my friends to join me?

iOS

How do I enable notifications for Competitions?

iOS

How do I report, leave or delete a group?

iOS

How do I reset the Invite Link to add my Friends?

iOS

How do the bots work?

iOS

Widgets

4

How do I hide the Lock Screen Widget?

iOS

How do I set up a widget?

iOS

How do widgets update?

iOS

How do I set up a widget?

Android

Workouts

7

Can I use StepsApp on an elliptical or stair stepper?

iOS

Does StepsApp have a Voice Coach feature?

iOS

How can I start a Workout?

iOS

How do I change my Workout Goals?

iOS

What factors affect the accuracy in map tracking?

iOS

Which Workouts Features are PRO?

iOS

Why is Workouts adding up distance after the count has been stopped?

iOS

Purchase

10

How can I restore my purchase?

iOS

How do I cancel my subscription?

iOS

How do I request a refund?

iOS

Is Family sharing allowed?

iOS

Which extra features are included in the Pro version?

iOS

Why do I have limited access to new Pro Feature, even though I bought a one-time purchase for StepsApp Pro?

iOS

How can i restore my purchase?

Android

How do I cancel my subscription?

Android

How do I request a refund?

Android

Which extra features are included in the Pro version?

Android

Accounts

3

How do I create an account and sign in?

iOS

How do I delete my account?

iOS

How do I unsubscribe from the Newsletter?

iOS

Habits iOS

12

How do I set up a widget?

iOS

How do I set up the notifications?

iOS

How does Habits work and what does it offer?

iOS

What is the Insights page?

iOS

How can I restore my purchase?

iOS

How do I cancel my subscription?

iOS

How do I request a refund?

iOS

Is Family sharing allowed?

iOS

Which extra features are included in the PRO version?

iOS

How do I add or delete habits?

iOS

How do I change the order of my habits on the main screen?

iOS

What should I do if Live Habits are not updating?

iOS

Fitbit Sync iOS

13

How do I get started using FitbitSync?

iOS

How do I set up the notifications?

iOS

How does FitbitSync work and what does it offer?

iOS

How often does the app update itself?

iOS

How can I restore my purchase?

iOS

How do I cancel my subscription?

iOS

How do I request a refund?

iOS

Which extra features are included in the Pro version?

iOS

How do I make sure that the Auto Sync works in the background?

iOS

What should I do if FitbitSync does not work?

iOS

What should I do if FitbitSync requires Location access?

iOS

What should I do if I don't see my data after migrating from my Fitbit Account to my Google Account?

iOS

Which Apple Health permissions does FitbitSync need in order to work well?

iOS

Challenges

30

How do I create a Challenge?

iOS

What are the different Challenge types?

iOS

What is a Personal Challenge and how do I create one?

iOS

How long can a Challenge last?

iOS

How many participants are allowed in a Challenge?

iOS

How can I invite friends to a Challenge?

iOS

What can participants see about each other in a Challenge?

iOS

How can I track my progress and view Challenge results?

iOS

What can Admins do in a Challenge?

iOS

What is a Host and how do I add one?

iOS

How can I edit a Challenge?

iOS

How do I archive a Challenge?

iOS

How do I leave or delete a Challenge?

iOS

How do I run a successful Company Challenge?

iOS

How can I export Challenge results?

iOS

How do I create a Challenge?

Android

What are the different Challenge types?

Android

What is a Personal Challenge and how do I create one?

Android

How long can a Challenge last?

Android

How many participants are allowed in a Challenge?

Android

How can I invite friends to a Challenge?

Android

What can participants see about each other in a Challenge?

Android

How can I track my progress and view Challenge results?

Android

What can Admins do in a Challenge?

Android

What is a Host and how do I add one?

Android

How can I edit a Challenge?

Android

How do I archive a Challenge?

Android

How do I leave or delete a Challenge?

Android

How do I run a successful Company Challenge?

Android

How can I export Challenge results?

Android

Chat

10

How do I send messages?

iOS

How do I mark all messages as read?

iOS

How do I react to a message with an emoji?

iOS

How do I delete a message?

iOS

How do I delete a chat?

iOS

How do I send messages?

Android

How do I mark all messages as read?

Android

How do I react to a message with an emoji?

Android

How do I delete a message?

Android

How do I delete a chat?

Android

Streak

10

How do Streak and freezes work?

iOS

How do I start a Streak Challenge?

iOS

How do I enable or disable Streak notifications?

iOS

How do I enable or disable Streak updates?

iOS

How do I enable or disable Streak freezes?

iOS

How do Streak and freezes work?

Android

How do I start a Streak Challenge?

Android

How do I enable or disable Streak notifications?

Android

How do I enable or disable Streak updates?

Android

How do I enable or disable Streak freezes?

Android