What should I do if FitbitSync does not work?
If your app is not working, we advise you to run a general check up:
Check the Apple Health set-up:
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Open Settings app
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Tap on “Privacy”
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Tap on “Apple Health”
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Tap on “FitbitSync”
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Turn on all
You might need to restart your device: https://support.apple.com/en-gb/HT201559
Please note: it is necessary to always have Fitbit open in the background.