What should I do if StepsApp does not count steps?

Your device stopped counting steps?

In this case, we advise to run a general check up to ensure accuracy:

Check Motion Sensor setup:

• Open Settings App

• Tap on “Privacy and Security”

• Tap on “Motion and Fitness” and enable it for Health and StepsApp

Check Apple Health setup:

• Open Settings App

• Tap on “Privacy and Security”

• Tap on “Health”

• Tap on StepsApp

• Turn on all

Re-synch in StepsApp, if you have e.g.: an Apple Watch or other third party device:

• Open StepsApp

• Open Settings

• Tap on “Health” and re-sync again

If this does not solve the issues you are facing, please reach out via [email protected], we will offer further detailed support for your specific device!