< 返回

What should I do if my watch does not count steps?

If your watch stops counting steps, it's a good idea to do a general check up to make sure everything is set up in the right way.

First of all, make sure to update to the latest version of StepsApp available on the store: https://apps.apple.com/at/app/id1037595083

Then follow these steps to update your device's OS:

  • Open Settings app
  • Go to “General”
  • Check Software Update

Afterwards restart the Apple Watchhttps://support.apple.com/en-us/HT204510

And also restart your iPhonehttps://support.apple.com/en-gb/HT201559
 
If the aforementioned actions didn't help, please unpair your watch and pair again: https://support.apple.com/en-us/HT204568

At times, you might need to uninstall and re-install the app from the Apple Watch.

這篇文章有幫助嗎?

「找不到想查看的資料嗎?我在此提供協助。」

Sara, Customer Support at StepsApp

Contact Us

StepsApp 計步器 - 設立目標。計步。燃燒卡路里。

StepsApp 已有 2 千多萬名愛用者。
StepsApp 將您的手機變成一個簡單而美觀的計步器。
只需將手機放在口袋裡,然後就可以走了。設立目標。數步數。燃燒卡路里。