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What should I do if StepsApp does not count steps?
Your device stopped counting steps?
In this case, we advise to run a general check up to ensure accuracy:
Check Motion Sensor setup:
- Open Settings App
- Tap on "Privacy and Security"
- Tap on "Motion and Fitness" and enable it for Health and StepsApp
Check Apple Health setup:
- Open Settings App
- Tap on "Privacy and Security"
- Tap on "Health"
- Tap on StepsApp
- Turn on all
Re-synch in StepsApp, if you have e.g. : an Apple Watch or other third party device:
- Open StepsApp
- Open Settings
- Tap on "Health" and re-sync again
If this does not solve the issues you are facing, please reach out via help@steps.app, we will offer further detailed support for your specific device!
Frequently Asked
Which extra features are included in the Pro version? - How can I restore my purchase?
- How do I request a refund?
- What should I do if StepsApp does not count steps?
- How does StepsApp count my steps?
- Can I use StepsApp on iPad?
- What should I do if my watch does not count steps?
- What do I have to do in order not to lose my data when changing phone?
- How do I connect my Fitbit to StepsApp?
- Why do I have limited access to new Pro Feature, even though I bought a one-time purchase for StepsApp Pro?
- Which Workouts Features are PRO?
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