Wristbands
Data & Steps
General Information
Health Metrics & Goals
Apple Watch
Widgets
Troubleshooting
Apple Health
Purchase
What should I do if StepsApp does not count steps?
Your device stopped counting steps?
In this case, we advise to run a general check up to ensure accuracy:
Check Motion Sensor setup:
- Open Settings App
- Tap on "Privacy"
- Tap on "Motion sensor" and enable it for Health and StepsApp
Check Apple Health setup:
- Open Settings App
- Tap on "Privacy"
- Tap on "Health"
- Tap on StepsApp
- Turn on all
Re-synch in StepsApp, if you have e.g. : an Apple Watch or other third party device:
- Open StepsApp
- Open Settings
- Tap on "Health" and re-sync again
Frequently Asked
Which extra features are included in the Pro version?
How can I restore my purchase?
How do I request a refund?
What should I do if StepsApp does not count steps?
How does StepsApp count my steps?
Can I use StepsApp on iPad?
What should I do if my watch does not count steps?
What do I have to do in order not to lose my data when changing phone?
How do I connect my Fitbit to StepsApp?