Purchase
Troubleshooting
General Information
What should I do if FitbitSync does not work?
If your app is not working, we advise you to run a general check up:
Check the Apple Health set-up:
- Open Settings app
- Tap on "Privacy"
- Tap on "Apple Health”
- Tap on “FitbitSync”
- Turn on all
You might need to restart your device: https://support.apple.com/en-gb/HT201559
Please note: it is necessary to always have Fitbit open in the background.
Frequently Asked
Which extra features are included in the Pro version?- How can I restore my purchase?
- How do I cancel my subscription?
- How do I request a refund?
- What should I do if FitbitSync does not work?
- How does FitbitSync work and what does it offer?
- How do I get started using FitbitSync?
- What should I do if I don't see my data after migrating from my Fitbit Account to my Google Account?
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