Help & Support

StepsApp uses your Android phone's built-in pedometer to track your steps. Just put it in your pocket and you should be fine. If you carry your phone in your handbag, backpack, or in your baby buggy, your phone might not be able to track all of your steps correctly. Likewise when you go for a bike ride, your iPhone might misinterpret some of your pedal strokes as steps. This happens because pedometers calculate steps based on vibration patterns.

StepsApp uses your phone's built in motion sensor to automatically calculate your distance. If you have the feeling that the distance is not correct, you might consider setting your step length manually.

How to set your step length manually

  1. Please open StepsApp
  2. Go to Settings
  3. Tap on the Body Measurements cell
  4. Find cell “step length” and adjust your own “step length”.

To change the units from metric to imperial – or the other way around – please follow these steps:

  1. Please open StepsApp
  2. Open Settings
  3. Find cell Body measurements
  4. Find cell Unit (metric/imperial) and tap on the unit you prefer

If StepsApp suddenly stops counting steps, this is usually because the app is not allowed to run in the background, or because of battery optimization settings. Here is how to get StepsApp back up and running:

Step 1: Enable Background Activity:

  1. Open Settings
  2. Go to Apps & notifications - App Info
  3. Open StepsApp
  4. Go to Battery
  5. (If available) enable Background Activity

Step 2: Deactivate Battery Optimization for StepsApp:

  1. Open Settings
  2. Go to “Battery optimization”
  3. Click drop-down menu (top left) + select “All apps”
  4. Find StepsApp + check, that the Battery Optimization is deactivated

Step 3: Restart your device:

How to restart?

Some Android devices don't have the necessary sensors for tracking steps. StepsApp works with all Android phones with a built-in pedometer and Android Lollipop 5.0 (API level 21) or newer.

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More Questions

Do I need to keep StepsApp open to track my steps?

You don't have to keep the app open. StepsApp will automatically track your steps in the background without draining your battery.

Unfortunately some devices will not record the number of steps when they are locked. This depends exclusively on the specifications of each device and is not a bug of the app.

Which devices are supported?

StepsApp works with all Android phones with a built-in pedometer and Android Lollipop 5.0 (API level 21) or newer.

How do you calculate the calories burned?

The amount of calories you burn depends on your body weight, size, age, sex and - most importantly - the distance you cover. The same amount of steps might result in different calorie values depending on your activity. Why? Your step length is usually longer when running than when you are simply strolling around in the city. This way you cover a much greater distance with the same number of steps – which in return results in a much higher calories-burned value.

If you think that the calories are not right, then do the following

  1. Please open StepsApp
  2. Open Settings
  3. Find Body Measurements
  4. Find cell “step length” and set Automatic Step Length.

How to import your data from Samsung Health & Huawei Health?

Import from Samsung Health

  1. Install Google Fit
  2. Download a 3rd party app like „Health Sync“
  3. Follow the instructions to import data from Samsung Health to Google Fit
  4. Open StepsApp
  5. Go to settings
  6. Import from Google Fit

Import from Huawei Health

  1. Install Google Fit
  2. Open Huawei Health
  3. Press „me“
  4. Open Data sharing
  5. Choose Google Fit
  6. Press „link“
  7. Open StepsApp
  8. Go to settings
  9. Import from Google Fit