Why does the app suddenly stop counting?

Step 1: Enable Background Activity

  1. Open StepsApp
  2. Click on “Settings”
  3. Click on “Setup Step Counter” or “My phone stopped counting steps” (Version 3.1.1 or older)
  4. Click on “Settings”
  5. Click on the top right arrow
  6. Open “All apps”
  7. Click on “StepsApp”
  8. Choose “Battery optimization”
  9. Disable battery optimization
  10. Restart the phone

Step 2: Only for XiaoMI/RedMI devices

  1. Open Settings on your device
  2. Click on “Apps”
  3. Choose “Manage Apps”
  4. Click on “StepsApp”
  5. Find “Autostart”
  6. Enable “Allow apps to start automatically”
  7. Restart the phone

General Hint: Please make sure you carry your phone in your pocket at all times.