Why does the app suddenly stop counting?
Step 1: Enable Background Activity
- Open StepsApp
- Click on “Settings”
- Click on “Setup Step Counter” or “My phone stopped counting steps” (Version 3.1.1 or older)
- Click on “Settings”
- Click on the top right arrow
- Open “All apps”
- Click on “StepsApp”
- Choose “Battery optimization”
- Disable battery optimization
- Restart the phone
Step 2: Only for XiaoMI/RedMI devices
- Open Settings on your device
- Click on “Apps”
- Choose “Manage Apps”
- Click on “StepsApp”
- Find “Autostart”
- Enable “Allow apps to start automatically”
- Restart the phone
General Hint: Please make sure you carry your phone in your pocket at all times.
