Help & Support

Step 1: Enable Background Activity

1. Open StepsApp
2. Click on “Settings”
3. Click on “Setup Step Counter” or “My phone stopped counting steps” (Version 3.1.1 or older)
4. Click on “Settings”
5. Click on the top right arrow
6. Open “All apps”
7. Click on “StepsApp”
8. Choose “Battery optimization”
9. Disable battery optimization
10. Restart the phone

Step 2: Only for XiaoMI/RedMI devices

1. Open Settings on your device
2. Click on “Apps”
3. Choose “Manage Apps”
4. Click on “StepsApp”
5. Find “Autostart”
6. Enable “Allow apps to start automatically”
7. Restart the phone

General Hint: Please make sure you carry your phone in your pocket at all times.

StepsApp uses your Android phone's built-in pedometer to track your steps. Just put it in your pocket and you should be fine. If you carry your phone in your handbag, backpack, in your babybuggy or put it in the car, your phone might not be able to track all of your steps correctly. Likewise when you go for a bike ride, your iPhone might misinterpret some of your pedal strokes as steps. This happens because pedometers calculate steps based on vibration patterns.

StepsApp uses your phone's built in motion sensor to automatically calculate your distance. If you have the feeling that the distance is not correct, you might consider setting your step length manually.

How to set your step length manually

1. Please open StepsApp
2. Go to Settings
3. Click the cell "body measurements"
4. Find cell “step length” and adjust your own “step length”.

How to calculate your step length
Women: height (cm) 0,413 = your step length
Men: height (cm) 0,415 = your step length

To change the units from metric to imperial – or the other way around – please follow these steps:

1. Please open StepsApp
2. Open Settings
3. Find cell Unit (metric/imperial) and tap on the unit you prefer

With StepsApp 3.0 and the latest version of Android it is possible to pause the app when you are for example driving the car, or when you are on the bus or train.

This is how you can pause the app:

Option 1

1. Find the StepsApp icon on your phone
2. Long press on the icon
3. Click “Pause App”
4. As soon as the app is paused, the icon shows up in gray

To continue step counting, open the app and click “Resume Step Counting”.

Option 2

1. Open StepsApp
2. Go to Settings
3. Turn on "Pause StepsApp" (top of the page)

To continue step counting, open the app and click on the big circle.

If you are in sync with Google Fit the app does not pause. To do so you also have to pause Google Fit.