Help & Support

Step 1: Enable Background Activity

1. Open StepsApp
2. Click on “Settings”
3. Click on “Setup Step Counter” or “My phone stopped counting steps” (Version 3.1.1 or older)
4. Click on “Settings”
5. Click on the top right arrow
6. Open “All apps”
7. Click on “StepsApp”
8. Choose “Battery optimization”
9. Disable battery optimization
10. Restart the phone

Step 2: Only for XiaoMI/RedMI devices

1. Open Settings on your device
2. Click on “Apps”
3. Choose “Manage Apps”
4. Click on “StepsApp”
5. Find “Autostart”
6. Enable “Allow apps to start automatically”
7. Restart the phone

General Hint: Please make sure you carry your phone in your pocket at all times.

StepsApp uses your Android phone's built-in pedometer to track your steps. Just put it in your pocket and you should be fine. If you carry your phone in your handbag, backpack, in your babybuggy or put it in the car, your phone might not be able to track all of your steps correctly. Likewise when you go for a bike ride, your iPhone might misinterpret some of your pedal strokes as steps. This happens because pedometers calculate steps based on vibration patterns.

StepsApp uses your phone's built in motion sensor to automatically calculate your distance. If you have the feeling that the distance is not correct, you might consider setting your step length manually.

How to set your step length manually

1. Please open StepsApp
2. Go to Settings
3. Click the cell "body measurements"
4. Find cell “step length” and adjust your own “step length”.

How to calculate your step length
Women: height (cm) 0,413 = your step length
Men: height (cm) 0,415 = your step length

To change the units from metric to imperial – or the other way around – please follow these steps:

1. Please open StepsApp
2. Open Settings
3. Find cell Unit (metric/imperial) and tap on the unit you prefer

With StepsApp 3.0 and the latest version of Android it is possible to pause the app when you are for example driving the car, or when you are on the bus or train.

This is how you can pause the app:

Option 1

1. Find the StepsApp icon on your phone
2. Long press on the icon
3. Click “Pause App”
4. As soon as the app is paused, the icon shows up in gray

To continue step counting, open the app and click “Resume Step Counting”.

Option 2

1. Open StepsApp
2. Go to Settings
3. Turn on "Pause StepsApp" (top of the page)

To continue step counting, open the app and click on the big circle.

If you are in sync with Google Fit the app does not pause. To do so you also have to pause Google Fit.

The amount of calories you burn depends on your body weight, size, age, sex and - most importantly - the distance you cover. The same amount of steps might result in different calorie values depending on your activity. Why? Your step length is usually longer when running than when you are simply strolling around in the city. This way you cover a much greater distance with the same number of steps – which in return results in a much higher calories-burned value.

If you think that the calories are not right, then do the following

1. Please open StepsApp
2. Open Settings
3. Find Body Measurements
4. Find cell “step length” and set Automatic Step Length.

You don't have to keep the app open. StepsApp will automatically track your steps in the background without draining your battery.

StepsApp works with all Android phones with Android Lollipop 5.0 (API level 21) or newer.

Install Google Fit

1. Download a 3rd party app like „Health Sync“
2. Follow the instructions to import data from Samsung Health to Google Fit
3. Open StepsApp
4. Go to settings
5. Import from Google Fit
6. Import from Huawei Health

Install Google Fit

1. Open Huawei Health
2. Press „me“
3. Open Data sharing
4. Choose Google Fit
5. Press „link“
6. Open StepsApp
7. Go to settings
8. Import from Google Fit

1. First make sure that your device has Google Fit installed
2. Sync your smart watch with Google Fit. Please check out Google Fit FAQ or the website of your watch manufacturer.
3. Open StepsApp
4. Go to Settings
5. Click Google Fit Sync
6. Start synchronisation of StepsApp with Google Fit